Immediate Need for Senior User Experience Researcher with Major Professional Services Firm.
Top 5 skillsets: 1. Conducting remote interviews and development of personas 2. Usability testing and metrics and KPI tracking of usability metrics with detailed research report analysis 3. Communication skills conducting interviews with end users and clients without leading or introducing any bias 4. Experience with a Variety of research methods 5. Helping to identify gaps of what type of research needs to be done on projects to help inform decisions at the right time.
The opportunity • Leads the delivery of experience research activities to inform the user experience within a complex client or internal project, presenting to and collaborating with clients in said projects • Leads qualitative and quantitative analyses, evaluates insights and identifies opportunities within the user interface to improve user usability and /or accessibility • Drives research efforts into new approaches and best-practice guidelines to stay up to date with usability technologies and studies Your key responsibilities • Manages data files/records from data-gathering exercises across methods, in exercises with high complexity • Conducts and reviews qualitative and quantitative analyses using methods including, but not limited to, usability testing, heuristic assessments, comparative/competitive analysis, contextual observation, interviews, surveys and eye tracking • Facilitates brainstorms, critiques and other collaborative sessions with multidisciplinary teams and manages participant recruitment through the creation of screeners and scheduling • Conducts expert qualitative user experience research using methods such as stakeholder and user interviews, usability testing and surveys and may lead the strategy and delivery of larger design efforts • Communicates tactical and strategic findings efficiently and effectively with client teams through executive-level reports • Creates and pitches research proposals and estimates for clients, finding new business development opportunities for research projects, and provides strategic research direction on client projects • Communicates research activities to clients, sharing schedules, research plans, and findings throughout the research process • Demonstrates strong competence in data gathering and analysis techniques across qualitative and quantitative methods (e.g. heuristic assessments, interviews, comparative/competitive analysis, observations, usability testing, etc.) • Has knowledge of surveys, diary studies, card sorting, tree-testing, focus groups, and stakeholder workshop facilitation To qualify for the role, you must have • Significant relevant experience in either an internal or external experience research role, or similar • Significant experience in conducting qualitative user experience research methods (moderated, remote, and remote unmoderated): stakeholder interviews, user interviews, ethnographic studies, contextual inquiry, participatory design, concept testing, and usability testing • Demonstrates sound competence in data gathering and analysis techniques across qualitative and quantitative methods (e.g. heuristic assessments, interviews, comparative/competitive analysis, observations, usability testing, etc.) • Demonstrates sound competence in conducting stakeholder interviews to inform project goals and outcomes • Has some knowledge of surveys, diary studies, card sorting, tree-testing, focus groups, and stakeholder workshop facilitation